Return Policy

Step 1: Valid reasons for returning the item

• The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

• The delivered product is incomplete (i.e. has missing items and/or accessories)

• The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)

• The delivered product does not fit. (size is unsuitable)

• The Delivered product does not match the product description or picture (the product is not as advertised on BasketOver)

Step 2: Easy Returns Policy

• Return requests must be raised within 3 days for all items from the date of delivery.

• If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on the BasketOver app or website.

• Digital Goods are excluded from the Guarantee and return.

• For electronic appliances & mobile phone-related issues after usage or after the return policy period, please check if the product is covered under the seller warranty or brand warranty.

• For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Step 3: Return policy per category

Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information view the complete list ofnon-returnable items.

1- Phones, Tablets, and Smart Watch

Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

Change of Mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

Note:We do not accept returns for any used items. For mobile phones, you may raise a return request directly with BasketOver if the device is dead on arrival (i.e. does not switch on completely). 

If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

A mobile phone is considered activated once a SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Please contact BasketOver Customer Service for returns and refunds.

2- Fashion

Clothing, Apparel, Sunglasses, Shoes & Accessories

1. Change of mind is applicable for return and refund (excluding items shipped from overseas).
2. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.
3. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned to customers.

Bags, Eyewear, Jewellery, Watches, Women's Intimate Apparel & Men's Innerwear.

1. Change of mind is not applicable for return and refund
2. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.
3. Items must be unworn, unwashed, and unaltered with their tags intact.
4. Any items found used will be rejected and returned to customers.

Non-returnable items: All custom-made items, Fine Jewellery (gold, diamonds, gems, etc.)

3:Beauty & Health

Makeup, Fragrances, Moisturizers, Creams, Scrubs, Oils, Bath and body Accessories, Personal Care and health, Sexual Wellness, Shapewear, Food Supplements

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Non-returnable items:All types of Beauty Services

4:Appliances

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

Note:For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

5:Computing & Gaming

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles and accessories, Software CDs

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

Note:We do not accept returns for any used items. For laptops with brand warranty, BasketOver will only accept returns if the device is dead on arrival (i.e. does not switch on completely).

Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

Non-returnable items: All software products that are labeled as non-returnable on their product details page

Note:For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.

Please contact BasketOver Customer Service for returns and refunds.

6:TVs, Audios & Cameras

Televisions, Headphones, Speakers, Cameras, Drones, Lenses, Flashes, Filters Microphones, Video Glasses, Remote Controllers, Musical Instruments, Audio and entertainment Equipments, Portable Players, and Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

Note:For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Non-returnable items:Movies, TV Series & Music voucher or services

7:Home & Living

Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden,Other Accessories

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

Note:For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

Non-returnable items:Any custom-made items

8:Sports & Travel

Clothing, Apparel, Shoes & Sunglasses

1. Change of mind is applicable for return and refund (excluding items shipped from overseas).
2. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.
3. For overseas products, please refer to the product page to check the applicable return reasons.

Bags & Luggage, Sport Watches, Team & Racket Sports, Dance & Gymnastics, Exercise & Fitness, Sports Nutrition & Supplements, Outdoor Equipment, Fitness & Other Sports Equipment

1. Change of mind is not applicable for return and refund.
2. If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.
3. For overseas products, please refer to the product page to check the applicable return reasons.

Note:For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

9:Baby, Toys & Kids

Clothing, Apparel, Sunglasses, Shoes & Accessories

Change of mind is applicable for return and refund (excluding items shipped from overseas).

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

Toys & Games, Baby Care & Hygiene, Baby Gear, Diapers & Potties, Feeding & Nursing

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

Note:For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

10:Digital Goods

Digital products are non-returnable.

11:Any 3 Bundle

Return requests must be raised within 3 days for Any 3 Bundle from the date of delivery.

Change of Mind is not applicable for return and refund.

Partial returns are allowed: If a certain number of products from Any 3 Bundle are eligible for a return, a partial refund will be issued to the customer after these items have been returned by the customer & quality checked by BasketOver.

The refund amount is calculated on the item level of each bundle. The total amount paid for the order will be divided by 3, multiplied by the number of items you have returned.

12:Other Categories

1:Books & Stationery

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

2:Pet Supplies

Change of mind is not applicable for return and refund.

If the item received is expired, damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

3:Automotive & Motorcycle Accessories and Others

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

Non-returnable items:Any types of vehicles (cars, bikes, etc.), Installation Services

4:Medical & Industrial Equipment

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

5:Tools, DIY & Outdoor

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

6:Laundry & Cleaning

Change of mind is not applicable for return and refund.

If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on the BasketOver assessment.

7:Charity and Donation

Non-returnable

8:Live Stock

Non-returnable